DOHA: Hamad International Airport (HIA) in Qatar has been ranked the “Third Best Airport in the World”, among 550 airports worldwide, by the Skytrax World Airport Awards 2020.
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Climbing up from fourth position in 2019 to third in 2020, HIA has been steadily rising in the ‘World’s Best Airports’ rankings since the start of its operations in 2014.
Engineer Badr Mohammed Al Meer, Chief Operating Officer at Hamad International Airport, said: “Every year that we move up the ranks is particularly rewarding as this honour comes directly from our passengers who have shared their experiences travelling through our airport through Skytrax surveys. Despite all the challenges that the aviation sector faces today, we are committed to our primary role of helping travellers reach their home countries safely”.
Edward Plaisted, CEO of Skytrax, said: “Hamad International Airport continues to achieve a top position as leading, global hub airport and the staff and management should be delighted by this recognition from customers. In 2020, Hamad International Airport for the first time moved into the top three worldwide airports, which is a fabulous achievement.”
Aside from an excellent third position in the global ratings, the airport had success in numerous other worldwide product and service categories such as transit airport (third), immigration processing (10th), baggage delivery (10th), terminal cleanliness (fifth), and leisure amenities (seventh). Doha Hamad was also the best overall airport serving 30 to 40-million passengers.
The Skytrax World Airport Awards represent the passengers’ choice when it comes to airports they are inclined to travel through. With passengers at the heart of the airport’s strategy, HIA has been investing in cutting edge smart technologies, automation and self-service, as part of its smart airport vision.
The World Airport Awards are the most coveted quality accolades for the airport industry, often referred to as “the Oscars of the aviation industry” and are a global benchmark of airport excellence. Travellers across the globe take part each year in the world’s largest airport passenger satisfaction survey to decide the winners. Skytrax Survey and Awards Methodology is fully transparent, and the processes remain 100 per cent independent with no payment by any airport or other outside organisation for any aspect of the customer survey or Awards presentation event.
