DUBAI: Emirates has unveiled multi-faceted measures for employee and customer care. The new measures took effect earlier, with the resumption of regularly scheduled passenger flights to nine destinations.
The airline has introduced complimentary hygiene kits to be given to every passenger upon check in at Dubai International Airport and on flights to Dubai.
“Emirates is implementing a comprehensive set of measures at every step of the traveller’s journey, to enhance the sanitisation of all touchpoints, and ensure the health and safety of our customers and employees.
“The risk of catching an infection on an aircraft is already very low, but we have spared no effort in reviewing and redesigning every step, from check-in to disembarkation,” said Adel Al Redha, Emirates chief operating officer.
“Every measure implemented is an additional reduction in risk, and taken altogether, our aim is really to make flying as safe as possible.
“We are working with all the stakeholders in Dubai – including the airport, immigration, health and aviation authorities to implement such measures, and we will continue to review and consult expert advice for any development and changes.
“We are all aware that we have to adapt to different practices during this pandemic in our day to day activities.
“All these measures, in combination with the proactive pandemic management strategies that the UAE has taken, show the seriousness with which we are taking the health and safety of our local and global communities and will give confidence to the public,” he added.
Gloves and masks are mandatory for all customers and employees at the airport in Dubai, while only masks are mandated on Emirates flights.
On arrival at the airport, thermal scanners at various areas monitor the temperatures of all passengers and employees. Physical distancing indicators have been placed on the ground and at waiting areas to help travellers maintain the necessary distance at check-in, immigration, boarding and transfer areas.
Customers travelling through Dubai International Airport and transferring onto another flight, will go through thermal screening upon disembarkation.
Transfer desks at the airport have also been installed with protective barriers as a precautionary measure.
Airport staff, dressed in personal protective equipment will direct customers from a safe distance for extra assistance.
Emirates boarding agents, dressed in personal protective equipment, will facilitate the boarding sequence.
The boarding gates are deep cleaned and disinfected after the boarding of every flight.
After its journey and on landing in Dubai, each aircraft will go through enhanced cleaning and disinfection processes to ensure safety and proper sanitation.
