KARACHI: In a remarkable achievement, the PIA Karachi Booking Office Reservation and Counter Team, under the leadership of Ticket Office Manager Mukhtiar Ali Abbasi, has been recognized for its exceptional performance throughout 2024. The team set a new milestone by achieving record-breaking counter sales revenue, earning widespread appreciation for their dedication and excellence.
This accomplishment reflects the team’s hard work, professionalism, and commitment to delivering top-tier service. Their unwavering efforts have not gone unnoticed, and we extend our sincere gratitude to each team member for their outstanding contributions.
A particularly notable achievement in 2024 was the complete absence of customer complaints—a significant improvement from the previous year. This underscores the team’s relentless focus on ensuring a seamless and satisfying experience for every traveler.
Both international and domestic passengers have recognized and appreciated the efforts of the PIA Reservation Team. The team received overwhelming positive feedback and commendations, culminating in a prestigious 5-star rating on Google Reviews—a testament to their professionalism and high standards of customer service.
Special recognition was given to the team for their exceptional care and assistance provided to Hajj and Umrah travelers, ensuring a smooth and comfortable journey for them. Their dedication to enhancing the travel experience for these passengers is truly commendable.
In recognition of their hard work, Ticket Office Manager Mukhtiar Ali Abbasi presented Certificates of Appreciation and awards to the team’s dedicated individuals.
Holiday Weekly also extends its heartfelt appreciation to the entire team for their commitment to excellence, which serves as a shining example of PIA’s dedication to quality service. We wish them continued success in contributing to the growth and prosperity of Pakistan International Airlines.
