DOHA: Qatar Airways has been acknowledged for its performance during the global pandemic as the best airline in the world by eDreams, one of Europe’s largest online travel agents.
The award drew on feedback from over 61,000 customers across 667 airlines awarding marks for service quality not only onboard but throughout each customer touchpoint, including flight refunds, reliability, ticket flexibility, value for money, overall experience, and safety.
Qatar Airways topped the rating with a score of 4.4 / 5, reflecting the range of measures it introduced to support customers and trade partners during the pandemic, including the most flexible booking and refunds policy.
Qatar Airways’ Chief Commercial Officer Thierry Antinori welcomed the award from eDreams: “We are thankful and much honored to receive this award coming from one of the leading global trade distributors. This reflects the uninterrupted and full commitment of Qatar Airways to our customers and the trade since the first day of the pandemic. We have worked hard to be the most trusted and reliable airline for our travel trade partners.
“At Qatar Airways fulfilling our mission and being there for the people needing us is paramount. When the pandemic began we were there to bring people home when many other airlines stopped flying, and since then we have kept flying, resuming and rebuilding our network using our varied fleet of modern, fuel-efficient aircraft.”
Mr Antinori said that the airline has one of “the most generous and consistent refund policies in the industry to facilitate the changing situation of passengers and entry restrictions.”
He adds that Qatar Airways has invested significant resources into leading the industry in biosafety.
Qatar Airways is rated a 7-star COVID compliant airline by Airlineratings.com and recently became the first global airline in the world to achieve the highest 5-Star COVID-19 Airline Safety Rating by Skytrax.
Also, Qatar Airways’ hub, Hamad International Airport (HIA), was recently named as the first and only airport in the Middle East and Asia to be awarded a Skytrax 5-Star COVID-19 Airport Safety Rating.
